Michele Holleran, MBA, PhD, DeArment Consulting, Facilitator

Michele is founder of two firms: Holleran Consulting, a full-service research firm offering satisfaction studies, leadership assessments, and community wellness profiles; and DeArment Consulting, specializing in strategic planning, organizational health and leadership development.

She holds a PhD in organization and management from Capella University and an MBA from The Pennsylvania State University. Her dissertation topic was on culture change and leadership in aging services. She has facilitated many board retreats and strategic planning processes for aging services organizations across the United States.

Michele was the first chairperson and co-facilitator of the Leading Age Leadership Academy, a year long leadership development program for emerging leaders in senior living and aging services. She has served on the Quality First task force, is a member of the Leadership Circle, a sponsor of LeadingAge’s Women In Leadership initiative and the Leadership Summit. She has presented at numerous AAHSA conferences on the subjects of strategy, leadership, quality and trust. She is also a much-requested facilitator at state conferences and leadership events. She has written extensively on the topic of leadership for Future Age Magazine. In addition, she is the author of five Leading Age publications entitled: “Six Key Leadership Behaviors That Support Culture Change”, “Customer Satisfaction as a Discipline” “Best Practices in Aging Services”, “Culture Change in Aging Services” and “The New Rules of Strategic Planning”. In addition, she conceptualized and led a design team to formulate an international forum of senior living leaders and technology experts called The Innovators Summit, held in 2011 at the Broadmoor in Colorado Springs. Following this forum, she wrote “Innovation in Senior Living” for LeadingAge.

Michele Holleran has helped LeadingAge affiliates in seven states create and implement customized leadership development experiences for their membership. She has also worked with two not-for-profit multi-site organizations, ABHOW and Ecumen, designing leadership experiences for their staffs.