DOH Previews Plan CDPAP Consumer Enhanced Engagement Initiative
(Feb. 18, 2025) In the weekly call with plans on the transition to a single Fiscal Intermediary (FI) for the state’s Consumer Directed Personal Assistance Program (CDPAP), Department of Health (DOH) staff outlined expectations of steps that plans and Public Partnerships, LLC (PPL) would take to help consumers and their Personal Assistants (PAs) transfer to the single FI.
A Managed Long Term Care (MLTC) plan will be expected to initiate contact within three business days if informed that a member is concerned or needs support in transitioning their CDPAP services. The plan will help educate the member of their options:
- If the member wants to continue receiving CDPAP services, the plan should provide a warm hand-off to PPL. If instead of a warm hand-off the plan refers the member to PPL, it must follow up with the member within two business days.
- If the member does not want CDPAP services, the plan will be required to let PPL know within one business day and work to adjust the member’s plan of care to arrange alternative services.
If a PA refuses to register with PPL, PPL will inform the member’s plan and the plan will be required to reach out to the member within two business days. This guidance, as well as guidance for plans for handling members who fail to transition to the single FI after April 1st, will be issued soon. DOH will issue press releases every Friday with a count of those CDPAP consumers who have transitioned.
LeadingAge NY Contact: Darius Kirstein, dkirstein@leadingageny.org, 518-867-8841